How do I add an item to my cart?

When you are browsing our products, you will see an ‘Add to Cart’ button on the page. Simply click on it and the item will be added to the cart. If you would like multiple quantity of the same item, you can click ‘Add to Cart’ multiple times till your desired quantity.

Is there a minimum order for my purchase ?

We are glad to inform that there isn’t a minimum purchase. However, a delivery charge of $10 ( w GST $10.70) is applicable. Purchases above $100 ( w GST $107) will enjoy FREE delivery!

How do I enjoy free delivery?

All you need is to purchase above $100 ( w GST $107) to enjoy FREE delivery!

Can I cancel my order?

Strictly no refunds for cancellation of orders.

Are these the only brands I can order?

Yes. These brands have been meticulously curated for their high quality and enduring authenticity as Singapore’s most beloved sources of food souvenirs, ideal for gifting or sharing with family and friends. Feel free to contact us if you have any particular brand in mind. We will do our very best to have them on board with us.

How do I place my order?

You do not need to register to place order with us. Followings are the steps to order.

Browse all our categories or search for products, choose the ones you want and add them to your cart.

Once you are done, go to the shopping basket icon and click ‘Checkout now’.

Review your items, delivery address, delivery slot and payment mode.

On the next page, click ‘Confirm My Order’ and your order is placed.

You will receive a confirmation shortly via email.

How can I check the status of my order ?

You may either drop us an email or call us directly at +65 67412373

Can I order in bulk?

Yes. Please contact us at +65 67412373

Can I change my order ?

Yes. Please contact us at +65 67412373

I am not satisfied with my order, what do I do?

If there is anything that you are unsatisfied with for your order, please feel free to contact us within 24 hours of the delivery with the following details such as order number, product purchased and what went wrong with the order. We will find a way to make things right for you.

When will my package be delivered?

We perform delivery seven days a week, including weekends and public holidays. Our delivery hours are from 9 a.m. to 10 p.m
Please take note of our daily cut off time.

Daily
Order Time Delivery Time
13:00-16:00 Next Day 9:00-13:00
16:01-23:59 Next Day 13:00-18:00
00:00-12:59 Same Day 18:00-22:00
What's the minimum order to receive free delivery?

You will enjoy free delivery if you spend more than $100 per order.

Do you deliver to my hotel?

SGsnack.com currently delivers to all residential and hotels within mainland Singapore and Sentosa Island.

Who will deliver my order?

At SGsnack.com we have our own fleet of speedy delivery vans and friendly delivery personnel. Your order will be packed with utmost care and deliver right to your doorstep with a smile!

What if I'm not hotel/home for my delivery?

“We understand that life can be unpredictable and plans can change. Not able to be home for delivery? Don’t worry! Here’s what you can do:


Call us at +65 67412373, inform our friendly customer service officer your order number. We will make delivery the following day from 9am-10pm, but there will be a surcharge of S$10 for re-delivery (including GST S$10.70)”


If the parcel is delivered to the hotel, please collect it from the hotel front desk or concierge. Please remember to inform the hotel reception, so that they can receive the package and store it safely.

What are the modes of payment can I use?

We accept Visa, Mastercard, China UnionPay, WeChat Pay and AliPay. The SGSnack.com website features a secured payment gateway for you to input your payment details. For more information, click here.

Why am I unable to checkout?

We are sorry that you are facing difficulties checking out. In the event that this happens, please contact our Customer Service at +65 67412373

Is SGSnack.com secure?

Yes. We take every precaution to protect your privacy and to prevent misuse of the private information you provide us. Please note that while we make reasonable efforts to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. Click here to view our full Security & Privacy Policy.

Will my information be kept private?

Definitely! We use your information only to process orders, to provide an enhanced and personalized shopping experience and to inform you of special SGsnack offers and discounts. We will not release your personal information to any third party unless you have granted us explicit permission to do so. Refer to our privacy policy for further details.

 

FAQ